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Employment Opportunities
Customer Service Representative
Team Member
A. Job Summary:
Our customer service representatives work in a fast-paced department experiencing growth and constant change. Duties involve preparing requests for quotes, selling of product, closing sales and issuing written sales contracts. Must be a self starter, outgoing, and have good computer skills. -- Bonus Program! --
B. Duties and Responsibilities:
1. Follow up on leads generated by Marketing and Outside Sales.
2. Receive and process requests for quotes.
a. Gather all information about the show.
b. Follow up on a regular basis.
c. Work with client to satisfy their needs and more.
d. Up-sell more than asked for.3. Close sales contracts.
a. Ensure all data is complete and correct.
b. Up-sell shows to maximum extent possible.
c. Follow-up with client to ensure information is still correct and there will be no surprises.
d. Prepare applicable schedules for Production and Accounting.4. Coordinate with Production and Customer.
a. Participate in coordination meetings as appropriate.
b. Keep production, customer, and accounting informed of changes.
c. Identify potential problems, and participate in resolution.5. Keep database (TeleMagic) up to date for all quotes, sales, and contracts.
a. Use reports to schedule activities.
b. Document all calls.
c. Use to schedule future activities.
C. Skills, Knowledge, and Abilities:
1. Competent in word processing and databases.
2. Excellent phone skills, ability to ask for and close the deal, then up-sell after deal is done. Abilily to "smile on phone".
3. Strong organizational skills to prioritize, plan, and follow through.
4. Desire and willingness to learn in a fast paced environment.
Call 407-856-3866 for more information.
A. Job Summary:
Our production workers are responsible for the presentation and operation of our games at shows. Duties involve: preparing games; load/unload; transport; set and strike; and completion of all required paperwork. Must be a self starter, outgoing, and meet grooming standards. Work schedule is flexible and includes nights, weekends, and overtime. Promptness is a must! Requires a CDL Class "B" license.
B. Duties and Responsibilities:
1. Prepare games for shows.
a. Test and clean games.
b. Obtain training, or train, as required.
c. Proper handling and care when moving items.
d. Properly prepare show kit, tools, supplies, and parts.2. Load, transport, set for show.
a. Use load sheets and check lists.
b. Use load blankets and straps.
c. Verify location, site contact, and dock/set/show times.
d. Ensure early arrival.
e. Meet site contact and communicate your role.
f. Use temps effectively.
g. Perform final show inspection.
h. Call in when show is set (1 hr. prior to show time).3. During the show.
a. Be prepared to lead show if assigned.
b. Be polite and enthusiastic.
c. Return pages promptly.
d. Make minor repairs if necessary, or call for assistance.4. Strike, transport, and unload.
a. Coordinate with site contact before strike begins.
b. Use proper tagging procedures (identify all damages).
c. Use temps effectively.
d. Properly strike and store games (next day ready).
e. Use load blankets and straps.5. Reports and paperwork.
a. Submit complete and accurate show reports in a timely manner.
b. Document time cards accurately and promptly.
C. Skills, Knowledge, and Abilities:
1. Experience with trade shows and/or special events.
2. Knowledge of safe game operations and repairs.
3. Knowledge and experience with safe operation of material handling equipment and loading and operation of trucks.
4. Ability to represent the company and communicate effectively with customers at shows/venues.
Call 407-856-3866 for more information.